Curious Active Listening Mindset (CALM) as a Leadership Modality

Directional talk, or dialogue?

Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback.

In fact, from directional conversations to dialogue, CALM can be a #leadership #mindset and style of conversation entirely.

Curious Active Listening Mindset (CALM) For <Giving Feedback>

1. Set-up the stage for a dialogue

  • “Can I share with you something I noticed?”

2. State the facts — just the situation and observed behavior

  • Avoid making comments of character judgment

3. Invite their thoughts — calmly with curiosity, listen to understand

  • Suspend assumptions
  • Quiet the mind, no listening to respond, no parallel thinking
  • Listen with no interruption, no interpreting while listening

4. Playback what was said

  • Acknowledge what was heard

5. Offer support

  • Differences are ok, ask more questions for mutual understanding

6. Offer to speak again

Curious Active Listening Mindset (CALM) For <Receiving Feedback>

1. Calmly with curiosity, listen to understand

  • Suspend assumptions
  • Quiet the mind, no listening to respond, no parallel thinking
  • Listen with no interruption, no interpreting while listening

2. Playback what was said

  • Acknowledge what was heard

3. Ask for support

  • Differences are ok, voice back as necessary
  • Ask to co-create solutions

4. Agree to speak again

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