Try This Simple Two Step Approach to Conflict Resolution
Caught in an argument, tough negotiation or even a full-blown office battle? Try this simple two step conflict resolution approach. I’ve been using it to great effect, and I don’t know how many times it has saved me from trouble.
Step 1: Convert disagreement into misalignment
Step 2: Convert misalignment into alignment
That’s all.
Well of course there’s more to it but the process is essentially simple as that. It’s a dialogical process (in fact, this magic formula emerged from my practice of Nonviolent Communication combined with an inspiration from here), and it will take patience, persistence and a lot of listening. However, as long as you stick to your two step goals, you will always get through.
In fact, although the end result might seem as the same as good ‘ol convincing and persuading, the satisfaction is higher for both sides. In a way this is also a practice of Fair Process.
Let’s break it down.
Step 1: Convert disagreement into misalignment
- Declare “I don’t think we’re in disagreement.”
- Seek a common denominator goal. “At the end of the day we both want to achieve [common denominator], right?”
